Frontend Arts brings together deep industry expertise and the latest IT advancements to deliver world-class digital transformation services to our clients. We partner with leading companies across industries to create innovative solutions that drive performance and growth. We are focused in technology innovation to accelerate the digital transformation of our customers, end users with a modern process driven development cycle ensuring high quality and scalable solutions that is compliant, secure, high performance and reliable.
Job Summary:
Should have Experience of minimum 1 - 5 years
Provide quality and timely support to customers per the severity of the issue and the contractual SLA in a fast pace environment
Triage, troubleshoot and resolve problems reported by customers
Debug and test complex SQL queries that integrate with external data sources
Respond to and resolve alerts received from our monitoring tool in a timely manner
Have professional written and verbal interactions with customers detailing out solutions to their needs
Take ownership of technical issues and work with our services or development groups to resolve complex / advanced issues
Create knowledge-based articles and documentation to help other support team members and customers help themselves
Work with our services, development and product management teams to help communicate customer needs and urgency
5 years hands-on working experience in a technical role at a software development company
3+ years of hands-on experience with SQL, PL/SQL
3+ years of hands-on experience with Linux systems administration
2+ years of hands-on experience using JDeveloper, Eclipse or similar IDEs a plus
1+ years of hands-on experience using Issue Tracking/Management system like JIRA
Strong SQL skills
Experience with Oracle Webcenter Capture & Forms Recogition, Unix/Linux, Oracle DB, SQL Developer tools, Microsoft Windows Server
Experience with SSL/TLS certifications with a basic understanding of Public Key Infrastructure (PKI) in particular with installing certificates in Linux environment
Understanding of NIS/LDAP/NFS/DNS/DHCP, internet, networking, VPN
Excellent analysis, debugging and trouble-shooting skills, and persistence in problem solving
Strong problem-solving skills, ability to think through complex problems and come up with creative remediation solutions
Strong analytical capability
Excellent written and verbal communication skills
Strong drive and self-guidance for doing what is right for our customers
Customer-first mindset and “get it done” attitude
Adaptable to new processes, methods and tools
Ability to be on-call beyond normal business hours and on weekends
We support the principle of equality of treatment in employment, and are committed to having procedures to determine equal pay for all our employees that do not discriminate and are free from bias.
Education & Certifications:
B.Sc in Any Specialization, B.Tech / B.E. in Any Specialization
Additional Information:
Frontend Arts is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and contractors. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
