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Raytheon Technologies Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises four industry-leading businesses Collins Aerospace Systems, Pratt & Whitney, Raytheon Intelligence & Space and Raytheon Missiles & Defense. Its 195,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Waltham, Massachusetts.

To realize our full potential, Raytheon Technologies is committed to creating a company where all employees are respected, valued and supported in the pursuit of their goals. We know companies that embrace diversity in all its forms not only deliver stronger business results, but also become a force for good, fueling stronger business performance and greater opportunity for employees, partners, investors and communities to succeed.

Raytheon Technologies is looking for a Specialist to join the Learning Operations team within Global People Services (GPS). The GPS organization partners with the Human Resources Organizations across RTX to identify and deliver services that help optimize the employee experience from recruitment to retirement. The goal of Global People Services, America is to deliver an exceptional experience to employees and provide strategic service support to HR who will enable the business to achieve its mission. Our guiding principles are to Enhance the Employee Experience, Optimize our Service Delivery, Simply out Processes, and Invest in our People.

Primary Responsibilities:

• Support administration of the Raytheon Technologies learning management system including advanced program/course configuration and digital course content package uploads

• Troubleshoot and resolve Tier 2 escalations for Raytheon Technologies learning tools/technologies

• Collaborate with subject-matter experts/management/internal customers to plan, coordinate, and execute effective utilization of Raytheon Technologies learning tools/technologies

• Provide Tier 2 administrative support for the Raytheon Technologies Employee Scholar Program

• Support governance of learning technologies across Raytheon Technologies

• Create and maintain standardized process documentation

• Provide clear, concise written and verbal communications to internal customers

• Generate reports using various Raytheon Technologies tools (Workday, Qlik)

• Maintain effective relationships with key stakeholders, including internal customer as well as external training vendors

Basic Qualifications:

• Typically requires a Bachelor's degree (or equivalent experience) and minimum of 5 years of relevant experience
• Experience administering learning management systems
• Strong project management skills, including planning, scheduling and communication skills
• Strong interpersonal skills
• Proficient with Microsoft Office 365

Preferred Qualifications:

• 1 year Workday Learning experience

• 1 year ServiceNow experience

• Strong project management skills

• Proven facilitation skills/ability to lead and present to all levels of the organization

• Critical thinker who identifies innovative solutions

• Ability to diagnose issues and offer guidance for resolution with solid customer service skills

• Adaptable to change

• Excellent time management skills, with the ability to manage multiple priorities simultaneously

Work Location:

• This role is 100% remote.

Raytheon Technologies is proud to offer a comprehensive benefits package.In addition to protecting you and your familys health and well-being, we offer benefits and additional perks including a collaborative team environment, remote/hybrid work environment, 401k, etc. For additional information about our company and recent initiatives, please visit our Website at rtx.com/careers.

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.