• 5+ years’ experience working in a training and software implementation position, preferably within a manufacturing environment. • Strong written, verbal communication, and presentation skills for both technical and non-technical audiences • A working knowledge of systems and processes of converting plants • Strong knowledge of ePS Packaging suite/Radius infrastructure and workflows, preferably with an understanding of iQuote standard template (or other similar system experience) • Ability to prioritize with an execution focus • High standard of proficiency in MS Office, SharePoint, Microsoft Teams • Demonstrate ability to operate in a rapidly changing environment • Ability to travel
• Deliver academy style training for the Consumer Organization • Deliver high-quality, detailed training of iQuote to end users, business partners, project team, and members • Support business partners through cutover and go-live activities, hypercare and transition to normal support • Provide first level support for the global network of Consumer Converting plants by monitoring, addressing, and progressing helpdesk support tickets • Plan, develop, organize, write, and edit training materials, operational procedures, and manuals for applications in a manufacturing environment • Track participation in training for each wave of required participants and advise the implementation team accordingly • Implement practice requirements check on learnings, quizzes, and tests to ensure adoption of learnings • Maintain a comprehensive library of technical terminology and documentation • Author and edit documents to maintain continuity of style and content • Stay connected to the software development life cycle to ensure training materials and documentation are continually updated as new features are added • Assist in evaluation and testing of provided software patches and enhancements • Manage the documentation set and ensure appropriate updates and consistent dissemination of documentation • Monitor usage of various training materials • Work with applications standards team and business process team to create and maintain day in the life checklists • Collect and store the signed off checklists from the implementation teams • Facilitate translation of training materials to required languages • Liaise with Corporate Training Department to ensure documentation meets WestRock standards
Education:
A Bachelor’s degree in engineering or computer science, or a Bachelor’s degree with significant work experience in technology Industry
