• Ensures specialist knowledge of operating systems, devices, applications and software
• Provides support toward resolution of escalated support tickets. May perform the needed analysis to identify root cause of reported incidents, identify the short- and long-term remediation for the identified incidents.
• Work with appropriate teams to plan for and execute routine application support/maintenance activities
• Adhere to all documented Incident, Service Request and Problem Management processes as per PSEG policies
• Repair Application Software code, and correct any Incidents, Problems and/or Application Software defects
• Restore Services and resolve Application Incidents and Problems that require database, Application code and/or operational modifications
• Coordinate with 3rd Party Suppliers that have responsibility for Incident and Problem resolution related to their developed application software
• Update user, system, and operations documentation based on the Incident or Problem and error correction as necessary
• Creates process flowcharts, diagrams, drawings and other related documentation. Creates technical workflows using different modeling techniques.
• Analyzes various reports to ensure that the functionality and performance meets all product and service level requirements.
