ServiceNow Data Analyst

Job Description:

The Data Analyst supports Digital Technology Service Management (DTSM), interprets data, and turns it into information which can offer ways to improve DT, thus affecting DT decisions. They also gather information primarily from ServiceNow and interpret patterns and trends to Leadership.
Collaborate to design and develop schemas and data acquisition, transformations, and data integration
Develop and utilize software to interface big data and relational solutions
Design and implement solutions for metadata, data quality, privacy management
Consult with process owners on data-artifacts generated and how to build-in artifacts which will support the measurement and optimization of the process
Support and consult with the development staff
Work alongside teams within the business or the management team to establish DT needs
Collecting, analyzing and interpreting data to identify patterns and tends within the data sets
Communicating notable data and results to leadership
Defining new data collection and analysis processes
United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply.

#Servicenow Analyst, #Servicenow development, #PowerBI, #Data Analyst

3-5 years of experience working as a business analyst in large scale, complex enterprise systems
Ability to analyze existing tools and databases and provide software solution recommendations
Ability to translate DT requirements into non-technical, lay terms
Experience in process optimization
Understanding of KPI/Goal Settings from teams to large organizations
Demonstrated experience in handling data sets and relational databases
Understanding of ServiceNow integrated and process-based framework to handle IT services including: ServiceDesk, Incident, Major Incident, Field Services, Change Request, Problem Management, Catalog/Request, Field Services, Asset Management, Configuration Management, Demand and Story management, Visual Task Boards, etc.
Understanding of ServiceNow reporting and dashboarding tools
Understanding of Python
Understanding of IT Operations management, and airline industry metrics

A Bachelor’s degree in engineering or computer science, or a Bachelor’s degree with significant work experience in technology Industry