Bachelor’s degree or equivalent experience in Business Administration, Information Systems, Information Technology, or a related field.
Minimum of 5 years of experience as a Business Analyst or Business Systems Analyst in enterprise environments.
Strong experience working on Agile or Scrum-based projects.
Demonstrated experience supporting projects that involved Salesforce, MuleSoft, and or Slack, without a requirement for hands-on system configuration or development.
Proven ability to write clear, detailed requirements, user stories, and acceptance criteria.
Experience partnering closely with technical teams, architects, and integration partners.
Familiarity with Agile and documentation tools such as Jira, Confluence, or similar platforms.
Exceptional attention to detail and a proactive approach to identifying and resolving gaps.
Strong communication and facilitation skills across technical and non-technical audiences.
Ability to manage multiple initiatives and competing priorities in a fast-paced environment.
