Production Support - Technical Lead (Hybrid)

  • Job ID: FA-01-000017-000961
  • Posted On: Oct 7, 2025
  • Views: 17

Company Introduction:

Frontend Arts brings together deep industry expertise and the latest IT advancements to deliver world-class digital transformation services to our clients. We partner with leading companies across industries to create innovative solutions that drive performance and growth. We are focused in technology innovation to accelerate the digital transformation of our customers, end users with a modern process driven development cycle ensuring high quality and scalable solutions that is compliant, secure, high performance and reliable.

Job Summary:

About the Role:

We are looking for a proactive and experienced Production Support Technical Lead to manage and maintain ARGO Teller (browser-based) and Central Payments applications. In this role, you’ll lead production support efforts, troubleshoot critical incidents, and ensure seamless banking operations across distributed systems. This is an excellent

Required Skills & Qualifications:

Mandatory Skills:

ARGO / .NET development and support experience

Strong knowledge of MSSQL for queries, analysis, and issue investigation

Experience with Dynatrace and Splunk for monitoring, triaging, and alert configuration

Preferred Qualifications:

Hands-on experience with ARGO Teller and Central Payments applications

Familiarity with distributed system architecture and Windows server management

Strong analytical, troubleshooting, and communication skills

Ability to work independently and collaborate with cross-functional and offshore teams

 

Why Join Us:

Hybrid work flexibility (onsite & remote)

Exposure to mission-critical banking and payment systems

Collaborative culture focused on learning, innovation, and problem-solving

Opportunity to lead and mentor a global support team

 

Nice to Have:

Experience with ARGO Teller product suite

Knowledge of banking or financial services applications

 

Key Skills:


  • Minimum Experience : 8 Yrs

Job Responsibilities:

 opportunity for a hands-on problem solver who enjoys working in a fast-paced financial technology environment.

 

Key Responsibilities:

Provide end-to-end production support for ARGO Teller and Central Payments applications, ensuring system stability and high availability.

Monitor and analyze ARGO EDMS alerts, initiate quick resolutions, and escalate as necessary to maintain service continuity.

Perform root cause analysis by investigating transaction flows, configurations, networks, and databases — identifying issues related to defects, environment, or design.

Collaborate with ARGO vendor teams and internal developers to resolve complex application issues efficiently.

Utilize Dynatrace and Splunk for real-time monitoring, performance analysis, and setup of dashboards and alerts.

Capture and document issue details to assist Teller teammates or developers in reproducing and resolving incidents.

Troubleshoot and resolve ARGO, TCRs, scanner, and receipt printer issues.

Work with Teller Electronic Journal (EJ) data and host communications to validate and correct processing errors.

Provide technical support across distributed systems, including Windows servers and virtual machine environments.

Train and mentor offshore team members, transferring knowledge and documenting key processes.

 


Education & Certifications:

Bachelor's 


Additional Information:

Frontend Arts is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and contractors. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.


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