12+ years of overall experience, including at least 57 years of hands-on experience with Oracle Fusion SCM Cloud.
Experience working at onsite /onshore role 5+ year.
Experience working directly and professionally with BPOs, business users, and other key stakeholders to understand requirements, resolve issues, and drive successful outcomes.
Job Responsibilities:
Lead Oracle Fusion Cloud and Oracle EBS SCM application support, configuration, enhancements, and continuous improvement initiatives.
Provide functional expertise across key SCM modules, including Order Management, Inventory, Purchasing, Procurement, Manufacturing, ASCP/Planning, PIM, Cost Management, and expertise on OTM/ GTM will be an added advantage.
Lead business requirements gathering, process analysis, fit-gap analysis, and functional solution design.
Provide timely resolution and support for production incidents, service requests, and defects within defined SLAs.
Troubleshoot complex functional and integration issues and coordinate with technical teams and other subject-matter experts to drive resolution.
Perform root cause analysis (RCA) for incidents and recurring production issues and recommend preventive measures and long-term solutions.
Coordinate with Oracle Support on critical production issues, service requests, and escalations.
Review Oracle quarterly updates, assess business Impacts and system impacts, evaluate new features, and identify opportunities for process improvement and optimization.
Support the Oracle Redwood UI transition, including feature assessment, configuration, testing, demonstrations, adoption, and end-user guidance.
Evaluate and recommend relevant Oracle-delivered AI and automation capabilities applicable to SCM business processes.
Develop and maintain functional documentation, test scripts, SOPs, process flows, and user training materials.
Conduct customer demonstrations, workshops, training sessions, and knowledge-transfer activities for business and support teams.
Participate in Knowledge Transfer from Implementation Team and support Application.
Identify opportunities for business process improvements, system optimization, and enhanced utilization of implemented Oracle SCM solutions.
