Job Description:
Role Summary
Lead L2/L3 application support and engineering activities. Act as the primary customer-facing technical lead responsible for incident management, release coordination, stakeholder communication, RCA leadership, application stability, and
continuous improvement initiatives. Own technical governance while collaborating with offshore teams to ensure 24×7 operational support.
Mandatory Skills
Full Stack Development
Java
Spring Boot Microservices
REST API design and troubleshooting
Redis
Distributed application architecture
API integrations and orchestration patterns
Cloud & Platform
Google Cloud Platform (GCP)
GKE (Google Kubernetes Engine)
Kubernetes concepts and troubleshooting
Pub/Sub
Cloud Monitoring & Logging
Apigee API Gateway
Alloy DB
Scheduler and Workflow concepts
AI & Application Support
AI-enabled application support
Google ADK Agents
Gemini API integrations
RAG-based application architectures
AI service consumption and troubleshooting
Prompt execution flow understanding
AMS / Production Support
L2/L3 Support
Incident Management
Problem Management
Root Cause Analysis (RCA)
Release Management
Change Management
Service Request Fulfilment
SLA Management
Production Support
Key Responsibilities
Serve as overall technical lead for BidIQ, Pricing Engine, Guidance Engine, and Enabler/Switch support.
Lead P1/P2 incident bridges and critical production escalations.
Drive RCA reviews and preventive actions.
Coordinate releases, deployments, and post-production validations.
Guide offshore support engineers and cloud engineers.
Participate in governance reviews, service reporting, and client leadership meetings.
Support minor enhancements and continuous improvement initiatives.
Own transition, KT validation, and operational readiness activities.
