Verint Analyst

  • OrbIT People LLC
  • O'Fallon, MO
  • Job ID: OP-01-000013-000143
  • Open Since: Oct 5, 2020
  • Views: 37

Job Description:

Role: Verint Analysts
Location: O’Fallon, MO
Full Time
Only USC / GC 
 

Description:

·         Serve as a consultant to the users requiring SME support in understanding the systems and interfaces

·         Experience working with IVR systems – troubleshooting, designing, testing

·         Understand the interfaces and provide a detailed view of the system to the business users

·         Review and elaborate requirements

·         Conduct an analysis of the requirements and perform impact assessments

·         Analyze user behaviors and needs in order to recommend improvements to user experience.

·         Conduct quality analysis of implementations

Key Skills:


  • Minimum Experience : 8 Yrs

Education:

Bachelor’s/Master’s Degree in Engineering, preferably Computer Science/Engineering.