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Associate Solutions Consultant - R2183
Job ID: 301
Open Since: Jan 13, 2021
It\'s fun to work in a company where people truly BELIEVE in what they\'re doing!
We\'re committed to bringing passion and customer focus to the business.
Position Summary: As a member of the Professional Services Organization, the Solutions Consultant will help NAVEX Globals customers realize the potential impact of our Compliance Training, Case Management and Policy Management solutions. By working directly with our current and prospective customers, you will assess the potential impact of NAVEX Globals solution, identify specific functional areas where the solution fits within the customer\'s business, and quantify the value to be gained by leveraging NAVEX Global business fundamentals and Professional Services Methodology within our clients Governance Risk and Compliance (GRC) programs.
We Offer You:
An organization that is secure, growing and thriving with a reputation that we are proud to say is absolutely second to none
A workplace experience that is based on our determination to retain you each day and enables you to learn, grow and develop your career, and people dedicated to your success at every level
Competitive pay with benefits that matter, including the time and flexibility to balance the multiple roles you play in life
What You Will Do:
Act as a liaison between Sales, Product Engineering, and IT to communicate and deliver accurate and thoroughly scoped business requirements.
Act as a liaison between Implementation, Client Interface, Integrations Services, and Product Engineering to coordinate and execute all phases in project lifecycle, ensuring timely delivery and high quality solutions.
Manage multiple projects and responsibilities simultaneously and consistently with minimal supervision.
Effectively report and communicate to project teams, including client stakeholders and internal management teams.
Evaluate existing systems, process, and/or user needs to analyze, recommend, design, and implement best-practice associated to multiple NAVEX Global applications.
Analyze and map client business requirements to implementation objectives and the defined Scope of Work.
Develop and maintain a deep understanding of the functional architecture of the Compliance Training, Case Management and Policy Management platforms, modules, and features.
Develop and initiate change impact assessments, sponsorship plans, communication plans and training plans to increase effectiveness, awareness and adoption.
Perform technical pre-sales support for potential customers, including product presentations, proposal creation and needs analysis and assessments.
Actively drive and manage the evaluation and discovery stage of the sales process, working as liaison between professional services, sales, marketing, customer service, and product management, product engineering, legal and other departments.
Present NAVEX Globals products and services to customers while providing functional and technical expertise.
Utilize company CRM (Salesforce.com), and Professional Service Automation tools to optimize Sales and Project Management activities.
What You Will Need:
Experience in the Ethics & Compliance Industry in either a Training, Policy or Ethics capacity.
Bachelors degree with emphasis on business or computer science.
4+ years of proven consulting and software solution implementation experience.
Experience and familiarity with business process management and implementing SaaS delivery models.
Strong analytical and decision making ability; used to gather business requirements and solution orientated proposals.
Excellent organizational, communication and interpersonal skills to facilitate collaboration; ability to work and interact with a cross functional and remote team and coordinate project escalations.
Provides creative and innovative feedback to improve team processes and methodology.
Ability to create comprehensive business process and/or training documentation.
Ability to work under tight deadlines and respond to changing business and technical environments.
Self motivated and able to manage change.
Proven project management skill; ideally utilizing Professional Service Automation programs.
Strong presentation skills, project planning and scoping experience.
Bachelors degree with emphasis on business or computer science.
Experience with web design, web development, and solution selling.
Experience with MS Office Professional applications (Outlook, Word, Excel, PowerPoint, Visio, OneNote).
Experience conducting meetings/presentations using web tools (i.e. AdobeConnect).
Familiarity scoping and requirements gathering for custom web-based forms.
Familiarity with HTML, Browser based Technologies, and Data Integration Services.
NAVEX Global is an equal opportunity employer, including disability/vets.
If you like wild growth and working with happy, enthusiastic over-achievers, you\'ll enjoy your career with us!