Should have hands on experience in New Relic Development Administration
Should be able to design and implement New Relic Architecture
Experience in alert handling, standard availability and performance report generation
Should be comfortable working for 2pm-11pm IST shift as well as rotational shifts (when needed)
Should have the ability to utilize New Relic APM (Application Performance Monitoring) features to identify performance bottlenecks in application code.
Should have the ability to analyze transaction traces and database queries to optimize application performance.
Should be able to leverage New Relic infrastructure monitoring to identify and resolve performance issues at the system level.
Should be able to collaborate with clients to understand their observability needs and develop strategies for implementing effective monitoring and observability solutions using New Relic.
Should have the ability to establish monitoring escalation procedures and documentation for troubleshooting and resolution.
Should be familiar with application deployment and maintenance, system upgrades & troubleshooting various application and indexing issues.
Experience in Striim & Snowflake is good to have.
Strong analytical & verbal as well as written communication skills.
Should be responsible for Monitoring and analyzing the infrastructure of New Relic
Design, implement and manage enterprise web infrastructure
Create/ migrate existing dashboards, reports, alerts on daily basis to provide productivity and service to business units
Creating automation of application with Devops tools configuration, deployment and production support on heterogeneous systems like UNIX / LINUX / Windows environment
Integrate New Relic with incident management tool OpsGenie for seamless incident response.
Configure and fine-tune New Relic agents, dashboards, and alerts to provide comprehensive visibility into application performance, infrastructure, and end-user experience.
Conduct performance analysis and troubleshooting using New Relic's diagnostic tools, identifying bottlenecks and areas of optimization.
Should be responsible for providing guidance and training to client teams on using New Relic effectively, including best practices for instrumentation, data analysis, and troubleshooting.
Collaborate with cross-functional teams, including developers, operations, and architects, to ensure successful implementation and integration of observability solutions.
Should be responsible for documenting the observability solution implementation process, configurations, and best practices.
Share knowledge and conduct training sessions to educate teams on utilizing New Relic effectively.
Must maintain an up-to-date knowledge base or wiki with troubleshooting guides and solutions.
Stay up-to-date with the latest trends and advancements in observability and monitoring practices, particularly within the New Relic ecosystem, and share knowledge with the team and clients.
Education:
Any Bachelor’s degree in computer science (or equivalent)
